Refund policy

Refund & Return Policy

Last updated: [Insert Date]

Thank you for shopping with [Your Company Name].
All sales are final except in cases outlined below.

Returns & Refund Eligibility

We only accept returns or issue refunds under the following circumstances:

  • The item was damaged during shipping, or

  • The customer received the wrong item

We do not accept returns or offer refunds for:

  • Change of mind

  • Incorrect size selection

  • Buyer’s remorse

  • Delayed shipping outside our control

  • Sale or discounted items

Reporting a Problem

If you received a damaged or incorrect item, you must contact us within [48 hours / 3 days / 7 days — choose one] of delivery.

Please email us at: [Your Support Email]
Include the following:

  • Your order number

  • Clear photos of the item

  • Photos of the packaging (if damaged)

  • A brief description of the issue

Claims submitted after the stated time frame may not be accepted.

Resolution Process

After reviewing your claim, we may:

  • Send a replacement item at no additional cost, or

  • Issue a refund to your original payment method

Refunds (if approved) will be processed within 5–10 business days.

We reserve the right to deny any claim that does not meet the above conditions.

Return Shipping

If a return is required:

  • We will provide instructions for return shipping.

  • Customers must not send items back without prior approval.

We are not responsible for items returned without authorization.

If you'd like, I can also create:

  • A shorter version (for checkout page)

  • A stronger legal-protection version

  • A version formatted for Shopify

  • A version that includes chargeback protection wording

Just tell me what platform you use.